faq

At De Leo Textiles, we are a volume business specializing in supplying high-quality fabrics exclusively to trade professionals, including Furniture Manufacturers, Retail Fabric Stores, Jobbers, and other industry professionals. If this sounds like you, we'd love to have you on board! You can set up a new account by contacting our sales team directly through our website at https://www.deleotextiles.com/new-account-setup Our team will guide you through the process of verifying your business credentials and help you understand our bulk purchasing requirements. Once your account is approved, you'll have access to our wide range of textiles and benefit from our competitive pricing and industry expertise.

At De Leo Textiles, we specialize in providing high-quality upholstery fabrics to trade professionals and businesses. However, we understand that non-professional customers may also want to purchase our fabrics. If you do not wish to set up an account or are not eligible for one, we recommend reaching out to our customer service team for assistance. They can direct you to reputable retailers and other businesses that carry our products and can facilitate your purchase. Please contact our customer service at deleo@deleotextiles.com or www.deleotextiles.com/contact for further assistance.

De Leo shows new fabric at the Interwoven fabric show in High Point, NC every six months. If you are interested in setting an appointment to visit our showroom during Interwoven, we ask that you first create an account if you are a new customer. Appointments can be scheduled through your De Leo sales representative or by contacting ncadmin@deleotextiles.com. Additional, images and basic specs of all of our active patterns can be found on our website here: https://www.deleotextiles.com/collections

De Leo Textiles does not list pricing for any items publicly - to get pricing on a pattern, you must have an existing account with De Leo. Customer service can provide pricing for any items in our line upon request - please contact deleo@deleotextiles.com for any questions. Additionally, all samples shipped from De Leo will have current pricing listed and any order confirmations sent by De Leo customer service will reflect current pricing. De Leo will notify customers of any price increases on frequently ordered items ahead of any changes of pricing.

Any new purchase orders should be sent via email to orders@deleotextiles.com - an order confirmation will be sent within 24 business hours of placement to the email address on file barring any outstanding circumstances.

Our customer service team can be reached at deleo@deleotextiles.com or by calling our office at 973-439-6801.

Many of our upholstery fabrics are treated with a latex or acrylic backing. This is a light coating applied to the back of the fabric to stabilize it, prevent fraying, and improve performance during upholstery work which basic support without making the fabric too stiff or heavy. This is not standard for all fabrics in our line, so please consult with customer service if there are any questions about specific patterns. If needed, De Leo can apply backing at the mill level if not offered as standard or ship to the US-based finisher of your choice.

Yes. In cases where additional reinforcement is needed (such as knit or acrylic backings), it is often possible to apply an additional finish. Please contact us with specific requirements so we can assess compatibility.

De Leo fabrics all come with clear, industry-standard cleaning codes to help you maintain the quality and appearance of your purchase. These cleaning codes are universally recognized in the furniture industry, providing specific guidelines tailored to the type of fabric you have. If there are any questions about which cleaning code applies to which pattern, consult with customer service. For a more detailed explanation on cleaning codes used in the home furnishings industry, see here: https://www.deleotextiles.com/cleaning-codes

If you notice any quality issue—such as a weave flaw, discoloration, backing problem, or damage upon arrival—please contact us immediately before cutting or processing the fabric. While we do hold our mills to a high standard and do all we can to ensure goods are woven at the best possible quality, these issues do happen. Any concerns that fall under this umbrella should be sent to qualitycontrol@deleotextiles.com. We ask that you email us with the roll number, a clear description of the issue, and supporting photos if possible. Prompt reporting ensures we can investigate and assist as quickly as possible.

At De Leo Textiles, we prioritize the safety and sustainability of our products. PFAS (Per- and polyfluoroalkyl substances) are chemicals that have raised environmental and health concerns due to their persistence in the environment and potential health risks. We are proud to say that none of our fabrics contain PFAS. Our commitment to providing high-quality, safe, and environmentally-friendly textiles ensures that our customers can trust the integrity and safety of our products. If you have any further questions or require more detailed information about our products, please feel free to get in touch with our customer service team at deleo@deleotextiles.com

No. De Leo Textiles does not apply stain-resistant finishes—such as C6 or C0—as a standard. Finishes such as stain repellents, flame retardants, or latex/acrylic backings are available by request and must be specified at the time of order. We can also send fabrics to the US-based finisher of your choice if there is a specific process that needs to be achieved.

No. De Leo fabrics are not treated with flame retardant chemicals. However, our products are engineered and tested to pass conventional flame tests, including UFAC, Cal TB 117, and NFPA 260. We take safety and compliance seriously while maintaining our commitment to environmentally responsible practices. We can provide flame retardant finishes upon request. Please ensure this is clearly indicated on your PO so that proper finishing can be coordinated prior to shipment.

No. De Leo Textiles does not source any of our fabrics from China. Our primary mills are located in Turkey, with some products being manufactured in Belgium and India, which means our goods are not subject to the steep tariffs currently affecting Chinese imports. As a result, our tariff exposure—and therefore your cost—is significantly lower than many of our competitors.

In response to the recent tariff policies announced by the Trump Administration—particularly the flat tariffs being applied to goods imported into the U.S.—De Leo Textiles is closely monitoring all updates and working proactively with our supply chain partners to minimize the impact on our customers. Beginning May 1, 2025, an 8% surcharge will be applied to incoming shipments in line with new federal trade regulations. We are committed to absorbing as much of this cost as possible to minimize the burden passed along to our customers. You will see a surcharge reflected on the final invoice for affected shipments. Unlike many of our competitors, De Leo Textiles does not source any of our fabrics from China—which is currently subject to significantly higher tariff rates. Because our production is based in countries such as Turkey, Belgium, and India, the impact of these tariffs on our goods is significantly lower than what you might see from other suppliers.

Any order that is shipping into the US on or after May 1, 2025 will be subject to the surcharge. This will be clearly indicated on your order confirmation and final invoice. If you have specific concerns or delivery timelines to meet, we recommend reaching out to deleo@deleotextiles.com or your account representative.

Our standard lead time is 4–6 weeks from the time an order is placed. This may vary slightly depending on mill capacity, type of product, the need for special finishing, and the time of year (e.g., around holidays). Standard transit time from our partners overseas is approximately 4-6 weeks. If needed, we can always air goods directly from our mills at an additional freight cost. Please consult with customer service if there are any questions about expediting shipments.

Yes, De Leo Textiles can ship fabric anywhere in the world. As a global fabric wholesaler, we have extensive experience in managing international orders and logistics. We cannot provide shipping quotes to orders shipping internationally and would ask that you provide a courier account if working outside of the US.

At De Leo Textiles, we are proud to support the Upcycled For Hope initiative, which transforms surplus fabric into beautifully crafted, environmentally friendly bags & accessories to promote sustainability and support charitable causes. To purchase Upcycled For Hope bags or learn more about our efforts to reduce waste in the industry, you can visit our online store on the Upcycled For Hope website: https://www.upcycledforhope.com/. Every purchase and donation helps create a positive impact on the environment and contributes to our charitable partnerships. Thank you for helping us make a difference!

At De Leo Textiles, we're excited to offer our Upcycled For Hope product line to retail stores like yours. Our Upcycled For Hope collection is made from repurposed materials, emphasizing sustainability and eco-friendliness, which aligns with a growing consumer demand for environmentally conscious products. If you're interested in becoming a retail partner, reach out to our team at materials@upcycledforhope.com or by filling out the retail partner form on our Upcycled For Hope website: https://www.upcycledforhope.com/become-a-retail-partner For more information on our environmental initiatives and our efforts to give back, visit upcycledforhope.com